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Use Case

Customer Onboarding

Streamline User Onboarding and scale your Customer Success

MeltingSpot is the first in-app LMS for B2B software. Create self-service, personalized, and automated training journeys directly in your product.

Only 20% of softwares features are actually used.
MeltingSpot changes the equation.

Leverage MeltingSpot.
Revolutionize your onboarding process.

Traditional onboarding

Manual, repetitive processes for every client

Scattered resources across multiple platforms

One-size-fits-all approach

Slow, resource-heavy activation process

Higher churn due to lack of ongoing education

With MeltingSpot

Digitize your CS processes and switch from 1:1

Automate customer onboarding at scale

Boost adoption and retention with ongoing in-app education

Tailor content based on user maturity

Accelerate time to activation

Centralize all resources in your product

Create content directly in your product: webinars, microlearning, forums, tutorials...

The 4 Pillars of Effective Software Adoption

in-app

Easily embed an academy directly into your product.

Centralize all your educational resources—webinars, courses, forums, and knowledge bases—under one roof, within your product, providing users with seamless access to learning materials without leaving the platform.
Multimodal

Engage every learner with a variety of in-app content formats

Offer an engaging, all-in-one learning experience with live masterclasses, workshops, forums, and on-demand courses directly in your product. This multimodal approach lets users choose the resources that best fit their learning style, making self-service onboarding intuitive and impactful.
In context

Push the right content, at right time, to the right customer.

Deliver personalized learning paths that adapt to each user’s specific stage in their journey—whether they’re just getting started or have been using your product for years. This ensures they receive the most relevant guidance and support exactly when they need it.
DATA-DRIVEN

Measure completion of those learning paths

Make sure users engage with all your training content. Tie views and completion rates to business outcomes such as adoption, revenue retention and user satisfaction.
Want to learn more?

 Streamline your $tack.
Everything, one platform.

Must-Have Features for Effective Customer Learning

Empower your users with a tailored, in-product onbaording experience.
Embed
Centralize all training resources directly in the software for seamless access.
Authentication
Use Single Sign-On (SSO) to connect any user to your Academy.
Integrations
Connect MeltingSpot with your CRM and CS tools for seamless data sync.
Automations
Segment users and trigger custom journeys based on your product and academy activities.
Content Authoring
Create engaging, accessible, and scalable educational content through live sessions, microlearning, user discussion forums, tutorials, quizes, collections.
Real-Time Analytics
Track progress and engagement to continuously refine the training experience.

Real Results.

-50%
Time-to-value for customers
+60%
Onboarding completion rates
-40%
Support requests during onboarding

Real Impact. Real Stories.

Julia Georgi

COO, CPO & Co-Founder

"We decided to change the game and turned all our educational content into a very powerful user magnet."

PriceBee, a leading CPQ SaaS for construction material producers, specializes in helping clients price, quote, and sell products like aggregates, ready mix, and asphalt with ease. PriceBee had some big challenges with user guidance and content delivery. They needed a solution that would keep them close to their users while making everything more efficient. MeltingSpot was a real game-changer for PriceBee. It boosted user engagement and made content delivery much easier.

Check our expert guides and reports.

Boost your customer onboarding strategy.

Ebook: Upgrade your B2B SaaS Onboarding

Six Keys to Faster, Smarter & Personalized Experiences.

Ebook: Digital Customer Education

How to keep your end-users engaged?