The Trainer sitting next to every single user
MeltingSpot embeds into any software (your SaaS product or your business tools) and assists every user in real time, whether they're your customers or your employees. No tab-switching, no documentation hunting, no waiting on support.
5x
knowledge retention
50%
reduction in support tickets
4h
to go live
Built for real performance challenges
A real dialogue, not a series of tooltips.
MeltingSpot doesn't just push messages. It talks with users. Two-way. Natural. Users can ask follow-ups, request clarification, or skip ahead. The interaction feels like talking to a colleague who knows what they're doing, not clicking through a help bot.
A user asks how to share a report. MeltingSpot doesn't just push a doc. It asks: "Should they have view or edit access?" then guides through the steps. Real back-and-forth, not a static FAQ.
MeltingSpot steps in before they ask.
MeltingSpot acts first. It doesn't just answer questions. It anticipates blockers, prevents errors, and surfaces the right resource before the user even realizes they're stuck.
In an ERP: A user starts entering a purchase order with an invalid vendor code format. MeltingSpot steps in before they hit submit: "That format doesn't match the entry rules. Here's how to fix it."
MeltingSpot adapts to every user's context.
MeltingSpot knows who's using which software, their role, their level, and what they're trying to do. Every intervention is spot-on. Never generic, never off-topic.
A new SaaS user gets a different walkthrough than a six-month power user. A new hire on Workday gets coached differently than an experienced manager. Same software, different coaching, always relevant.
MeltingSpot follows users across every tool.
Your teams work across many tools every day, especially in enterprise contexts: CRM, ERP, HRIS, internal apps. MeltingSpot follows them everywhere, with consistent context, without getting in the way.
One coach, all tools: The same user gets guided in Salesforce for their pipeline, in Workday for HR tasks, and in your internal app for custom workflows, with consistent context across every tool.
MeltingSpot picks the right format for every situation
Every coaching need is different. MeltingSpot combines 4 intervention modes based on what the user actually needs in the moment.
The most natural format: a live conversation inside the interface, triggered by Melty the moment it detects a need. Users don't go looking for help. Help comes to them.
Hey Thomas! I see you're creating a new opportunity. Have you linked the account yet? It's required to trigger the sales approval flow.
No, I'm not sure where to find that.
No worries! Click the 'Account' field at the top of the form and type the client name. I'll highlight it for you.
Deploy your AI Coach in less than a day. Not in 6 months.
Legacy adoption platforms require heavy IT projects. MeltingSpot deploys without complex integrations, dedicated devs, or architecture overhauls.
Configure your coach
Name your coach, set its languages, tone, and company context. Add your key business processes. MeltingSpot adapts entirely to your identity.
Define coaching zones
Visually point to the pages, modules, and fields where the coach should intervene. You set the priorities, MeltingSpot handles the targeting automatically.
Import or create content
Import your existing docs, PDFs, or session replays. AI generates the coaching content for you. Or create from scratch in a few clicks. No blank page, ever.
Analyze and optimize
Track adoption in real time, surface new friction zones, and measure return on investment. Iterate continuously, no technical intervention required.
Built to be trusted.
Compliant by design.
GDPR compliant
User data processed in compliance with GDPR. No personal data shared with third parties.
Enterprise-grade security
Data encrypted in transit and at rest. SOC 2 Type II certified infrastructure.
SSO & access control
Native SAML/SSO integration. Role-based access control for admins, editors, and viewers.
EU data hosting
All data hosted in EU data centers. Full data residency compliance for regulated industries.
Got questions?
We've got answers.
Your AI Coach live in less than a day
Try it free, no strings attached. Or get a free demo to see how it works in your product, your context, your use case.
500+
Companies
2M+
Users guided
< 5 min
Setup time