MeltingSpot
Create your first Agent
Learning agents for SaaS customer success

Your customers sign up. Then they get stuck.

MeltingSpot puts a learning agent inside your product. It onboards every customer, trains them on what matters next, and answers before they open a ticket. Live with one snippet.

Create your Agent
Built from your existing help centerOne snippet in your product
Live example: a new customer signs up, and the agent takes them to their first result before they hit a wall.
SaaS companies training their customers with MeltingSpot
EVANEOSSELLSYCONDUCTORAGORAPULSEARCHE MC2FLASHLIGHTULTRACAMPIMAGINOBOOST.AI
The problem

Sound familiar?

Head of Customer Success

New customers drop before they see value.

They sign up, try, hit a wall, and quietly stop logging in.

Onboarding and education

Your CSMs repeat the same onboarding all day.

The same demo, the same questions. Your best people spend their time on basics.

Customer support

Your support answers what your docs already say.

Customers don’t read help centers. They open tickets.

Interactive demo

Charlotte Reed’s first days on Nautilus

How it works

From your help center to a coach in your product.

  1. 1

    Create your first Agent

    Give it a mission (onboard new accounts, train admins, cut how-to tickets) and add your help center, onboarding guides, videos and product docs.

    MISSION
    Get every new account to its first project in 7 days
    CONTEXT
    DOCHelp center: 214 articles✓
    PPTOnboarding videos✓
    DOCAdmin setup guide
  2. 2

    Add one snippet to your product

    The agent appears in your interface, knows where each customer is, and steps in at the right moment.

    YYour web appAgent live
    CCustomer portalAgent live
    AAdmin consoleAgent live
    HHelp centerAgent live
  3. 3

    See who’s activated

    Who’s progressing, who’s stuck, which questions keep coming. Fix the journey, not just the tickets.

    612accounts onboarded
    71%reached first value
    5sticking points
    WHERE CUSTOMERS GET STUCK
    Inviting teammates36%
    Connecting the calendar24%
    First automation17%
Trusted by 1,000 companies

SaaS teams already training customers in their product.

Customer Success
“We started using AI and shipping new features insanely faster. We had to support end users and could not afford growing the CS team as fast as the feature set. MeltingSpot handles all of that now, inside the product, and our users love it.”
Maya SouranaHead of Customer Success, Asket
CASE STUDY · LEDGERLY

Onboarding that scales, without a single new CSM.

Context
Accounting SaaS, 400 new accounts a month, a CS team of six.
Customers
3,200 accounts, 21,000 end users
What the agent does
Guided first steps, admin training, answers from the help center inside the product
+31%accounts activated in week one
-46%how-to tickets
0CSMs added in 12 months

“Our CSMs now spend their week on expansion calls, not on the same demo.” Léa Fontaine, Head of Onboarding, Ledgerly

Keep your content. Make it used.

MeltingSpot doesn’t replace your helpdesk. It takes your help center into your product, at the moment a customer needs it, so your docs answer before a ticket is opened.

THE KNOWLEDGE YOU ALREADY HAVE
Help centerArticles, FAQs
HelpdeskResolved tickets, macros
Onboarding contentGuides, videos
Academy and webinarsCourses, replays
Your product
Invite your team
Your learning agentjust now
Before you invite your team, set their roles first, or everyone gets admin rights. 1-minute walkthrough?From your help center · Roles and permissions
YOUR NEXT WORKSHOP WITH US

Onboard your long-tail accounts without adding CSMs.

A 45-minute live workshop for SaaS teams. You leave with your own agent, built on your help center.

Let’s go →

Questions, answered.

A chatbot waits for a question. The agent trains: guided onboarding, short lessons and answers in context. Customers don’t just get unblocked. They get good at your product.

Give every customer their own trainer.

Create your Agent