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Use Case

Customer Education

Simplify customer onboarding with in-app education

Create tailored content and help your customers onboard faster, reducing time-to-value by 50%.

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Get Started with Self-Service Onboarding
Only 20% of softwares features are actually used.
‍MeltingSpot changes the equation.

Leverage MeltingSpot.
Revolutionize your customer education.

Traditional onboarding

Manual, repetitive processes for every client

Scattered resources across multiple platforms

One-size-fits-all approach

Slow, resource-heavy activation process

Higher churn due to lack of ongoing education

With Meltin28gSpot

Digitize your CS processes and switch from 1:1

Automate customer onboarding at scale

Boost adoption and retention with ongoing in-app education

Tailor content based on user maturity

Accelerate time to activation

Centralize all resources in your product

Create content directly in your product: webinars, microlearning, forums, tutorials...

The 4 Pillars of effective customer education

in-app

Easily embed an academy directly into your product.

Centralize all your educational resources—webinars, courses, forums, and knowledge bases—under one roof, within your product, providing users with seamless access to learning materials without leaving the platform.
Multimodal

Engage every learner with a variety of in-app content formats

Offer an engaging, all-in-one learning experience with live masterclasses, workshops, forums, and on-demand courses directly in your product. This multimodal approach lets users choose the resources that best fit their learning style, making self-service onboarding intuitive and impactful.
In context

Push the right content, at right time, to the right customer.

Deliver personalized learning paths that adapt to each user’s specific stage in their journey—whether they’re just getting started or have been using your product for years. This ensures they receive the most relevant guidance and support exactly when they need it.
DATA-DRIVEN

Measure completion of those learning paths

Make sure users engage with all your training content. Tie views and completion rates to business outcomes such as adoption, revenue retention and user satisfaction.
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Want to learn more?

 Streamline your $tack.

Everything, one platform.

Must-Have Features for Effective Customer Learning

Empower your users with a tailored, in-product learning experience.
In-product
Centralize all training resources directly in the software for seamless access.
Authentication
Use Single Sign-On (SSO) to connect any user to your Academy.
CRM & CS Integrations
Connect MeltingSpot with your CRM and CS tools for seamless data sync.
Smart Groups
Segment users and trigger custom journeys based on your product and academy activities.
Content Authoring
Create engaging, accessible, and scalable educational content through live sessions, microlearning, user discussion forums, tutorials, quizes, collections.
Real-Time Analytics
Track progress and engagement to continuously refine the training experience.

Real Results.

-50%
Support tickets on new features
+75%
Customer engagement with new tools
2x
Retention rate for trained users

Real Impact. Real Stories.

Vincent Gouedard

Co-founder @Fincome

“In-app training experiences that drive faster adoption and long-term engagement.”

At Fincome, our rapid growth meant we needed a scalable way to onboard and activate new users without constantly expanding our Customer Success team. With MeltingSpot, we’ve accelerated client activation by delivering personalized, in-app training experiences that drive faster adoption and long-term engagement.
Read full Customer Story

Check our expert guides and reports.

Boost your customer education strategy.

Ebook: Upgrade your B2B SaaS Onboarding

Six Keys to Faster, Smarter & Personalized Experiences.

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Ebook: Digital Customer Education

How to keep your end-users engaged?

Download  Ebook

Educate your users
on your product,
in your product.

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Use Cases

Customer onboardingCustomer educationDigital customer successProduct adoptionPartner enablement

Resources

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Cheat sheets

Customer educationCustomer retentionCustomer activationCustomer academyCustomer engagementCustomer onboarding
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