Solutions
Customer Academy
Go beyond static Customer Education with a branded Academy.
Bring all your educational content into your in-app Academy and help your customers onboard and navigate your product seamlessly.
Make self-education happen
Self-education is key to your customers’ onboarding and activation. They need educational content to adopt your product by themselves. But they don't want to waste time looking for it.
Manage your low-touch customers
As soon as your customer base grows, you have to consider 1:many or many:many interactions. Give your CS team another tool under their belt.
Reduce customer support requests
Stop answering the same questions over and over in your support chatbot. Unlock the power of peer support with a built-in forum.
See your Academy in action
Bring all your educational content under one roof
Stop off-site and multi-platform education strategies. Your educational content is all over the place. So are your customers. Time to expose your amazing existing content in its own dedicated space right inside your product.
Decide how you want to interact with your customers
Webinars, courses, articles, forums, chats… Your customer preferences can vary a lot. You can decide the way you want to educate your customers and easily change your mind along the journey.
Webinars
courses
articles
forums
chats
Alia ElKayar
Head of Customer Success
"We kept working getting users back in the product and at the same time we kept educating them on external tools. We decided to change the game and turned all our educational content into a very powerful user magnet."
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Split your customer base and easily manage access to your content
All your customers don’t have the same maturity level regarding your market, products, and services. Take their singularity into consideration and make sure they see the content they truly need.
audience management
privacy
Build shortcuts to your Academy
Educational content is central to customer success. You can't simply wait for your customers to look for it. Create widgets in-app and on your website to expose your customers to the right content at the right time.
widgets
embed
Track your customers’ educational activities
Get all the data you need to understand how much your customers interact with your educational content. Use this data to inform customer health scores and adjust customer segmentation.
dashboards
analytics
activity log
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Jonathan Curry
Head of Customer Education
"We used to educate our customers via multiple external platforms. It was really complicated to get consolidated analytics and build a proper Customer Education Score."
Connect your Academy to the rest of your stack
No need to duplicate all your existing content. Our federated search feature will help you expose the content hosted outside the Academy.
smart search
Features for teams
willing to scale
Educational features
Allow all participants to take part in your events, forums, and knowledge base.
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Authentication
Use Single Sign-On (SSO) to connect any user to your Academy.
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Notifications
Notify users right into your product.
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Customisation
Build your Academy one feature at a time and customise it with your brand identity.
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Smart groups
Segment your audience and manage access to any content.
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Analytics
View content performance, and measure your clients’ needs and interests.
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In-app widgets
Build bridges between your product and your Academy content.
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Integrations
Connect with your preferred CS tools.
2 minute SURVEY
Join the Fun: Participate in our 'State of the CS Nation' Study!
Customer education is taking a front seat. Take part in the survey and get a sneak preview of the results!
Made with love by a group of seasoned CS professionals
Give your input
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