Scale Customer success &amp; Product onboarding with In-App Education

Pauline Fauques

Head of Customer Success

By offering diverse learning formats, we ensure that every client finds the learning style that suits them best. This tailored approach has significantly enhanced our customer onboarding and activation processes.

IN-APP

2. Bring the Academy in your Product

SSO + Embed = No more off-site customer education.  Make your Academy a native feature of your product. #LowCode

Jonny Tennyson

Head of Customer Education

The place where you support your customer is absolutely central. There is no point piling up resources in a distant downtown library if your customers are not prepared to drive there.

In context

3. Deliver the right content, to the right customers, at the right time

Connect your CRM, tailor content for cohorts using custom widgets, and personalize learning experiences based on customers’ needs and timing.

Julia Georgi

Co-founder & COO

We kept working getting users back in the product and at the same time we kept educating them on external tools. We decided to change the game and turned all our educational content into a very powerful user magnet.

analytics

4. Take data-informed decisions

Monitor and analyze user activities within your Academy, calculate customer education scores to identify 'at risk' users, and continually refine your customer education strategies.

PYV GARCIA

CEO

Dropping educational content right into your product is really made easy by the in-app education feature, and helps drive higher customer engagement

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Start your own success story!

Boost your customer education strategy with our expert guides and reports.

[EBOOK] Rethink customer onboarding & education

Assist more and more clients, always as effectively as possible. And especially, with less effort...

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[REPORT] Insights from 2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

Download the Report

[EBOOK] Upgrade Your B2B SaaS Onboarding

You never get a second chance  to make a first impression.

Download our eBook

Top Customer Education Platforms

It is reported that trained customers are 68% more likely to use a product regularly, 56% ...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

The Best Ways To Customize Onboarding

In this article, we discuss how personalizing onboarding makes a big...

[REPORT] Insights  from  2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink Customer Onboarding & Education

Mastering product adoption rate metrics is the key to propelling your product into...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

[REPORT] Insights  from  2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink customer onboarding & education

Assist more and more clients, always as effectively as possible. And especially, with less effort...

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[REPORT] Insights  from  2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

Download the Report

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

Top Customer Education Platforms

It is reported that trained customers are 68% more likely to use a product regularly, 56% ...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

The Best Ways To Customize Onboarding

In this article, we discuss how personalizing onboarding makes a big...

[REPORT] Insights  from  2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink Customer Onboarding & Education

Mastering product adoption rate metrics is the key to propelling your product into...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

[REPORT] Insights  from  2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...