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Learning Management System

The only Customer LMS designed for CS & Product teams.

MeltingSpot is the most powerful, easy-to-embed Customer LMS for customer-facing teams. Educate customers, scale onboarding, and fast-track product adoption.

75%

of SaaS users want to be autonomous when learning new tools. That’s why implementing self-service onboarding is essential.

25%

only of software features are utilized by customers. This highlights the importance of better communication and training for users.

With
MeltingSpot,
 scale customer
accelerate product
,
and unlock
opportunities.

Unlock these Key Benefits

in-app

Easily embed an academy directly into your product.

Centralize all your educational resources—webinars, courses, forums, and knowledge bases—under one roof, within your product, providing users with seamless access to learning materials without leaving the platform.
Multimodal

Engage every learner with a variety of in-app content formats

Offer an engaging, all-in-one learning experience with live masterclasses, workshops, forums, and on-demand courses directly in your product. This multimodal approach lets users choose the resources that best fit their learning style, making self-service onboarding intuitive and impactful.
In context

Push the right content, at right time, to the right customer.

Deliver personalized learning paths that adapt to each user’s specific stage in their journey—whether they’re just getting started or have been using your product for years. This ensures they receive the most relevant guidance and support exactly when they need it.
Want to learn more?

Seamless, In-Product Onboarding with MeltingSpot

Reduce onboarding time by 30%

Lower onboarding costs by 50%

Boost feature adoption rates by 60%

See 45% faster time-to-value for customers.

Less time spent per client by CSMs

Increase the  number of clients managed per CSM

Book a demo

Must-Have Features for Effective Customer Learning

Empower your users with a tailored, in-product learning experience.
Multimodal
Create a diversity of content under one single roof: webinars, courses, microlearning, forums, tutorials...
In-context tooltips
Provide guidance exactly where and when users need it within the software.
Analytics
Track partner engagement and performance in real-time, making it easy to adjust training based on their needs and progress.
Smart Groups
Segment users and trigger custom journeys based on your product and academy activities.
Embed
Seamlessly integrate your Academy into your product, just like a tab in your Menu.
Authentication
Use Single Sign-On (SSO) to connect any user to your Academy.
CRM & CS Integrations
Connect MeltingSpot with your CRM and CS tools for seamless data sync.
API Access
Automate customer onboarding and scale your success plans by integrating your academy to your CS processes.
Book a demo
Want to learn more?

[EBOOK] Rethink customer onboarding & education

Assist more and more clients, always as effectively as possible. And especially, with less effort...

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[REPORT] Insights
from 2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[EBOOK] Upgrade Your B2B SaaS Onboarding

You never get a second chance 
to make a first impression.

Top Customer Education Platforms

It is reported that trained customers are 68% more likely to use a product regularly, 56% ...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

The Best Ways To Customize Onboarding

In this article, we discuss how personalizing onboarding makes a big...

[REPORT] Insights 
from 
2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink Customer Onboarding & Education

Mastering product adoption rate metrics is the key to propelling your product into...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

[REPORT] Insights 
from 
2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink customer onboarding & education

Assist more and more clients, always as effectively as possible. And especially, with less effort...

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[REPORT] Insights 
from 
2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

Top Customer Education Platforms

It is reported that trained customers are 68% more likely to use a product regularly, 56% ...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

The Best Ways To Customize Onboarding

In this article, we discuss how personalizing onboarding makes a big...

[REPORT] Insights 
from 
2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...

[EBOOK] Rethink Customer Onboarding & Education

Mastering product adoption rate metrics is the key to propelling your product into...

How to Measure the Success of Your Onboarding Process

Insufficient onboarding causes 40-60% of post-signup users to drop out...

What is Product Adoption Rate?

Mastering product adoption rate metrics is the key to propelling your product into...

[REPORT] Insights 
from 
2500+CS Leaders

Delve into the findings of our comprehensive study, "State of the CS Nation"

[GUIDE] Digital Customer Education in 2024

How to keep your end-users engaged? How to fast-track product adoption?...