MeltingSpot Resources
Discover all our premium resources (ebooks, reports, etc.).
Billable CS: Monetizing Customer Success for Growth and Retention
Customer Success
Billable CS
Discover in this playbook a strategic guide for SaaS leaders to transform Customer Success from a cost to a revenue center
ROI Calculator: How much could you save?
SCALED CS
ROI
See how MeltingSpot can optimize your customer success and drive measurable results!
Checklist: Are you ready for a Billable CS strategy?
Customer Success
Billable CS
Checklist
Quickly assess your maturity and readiness to implement a Billable Customer Success strategy with this practical checklist. Identify your strengths, areas for improvement, and key steps to successfully transition to a Billable CS model.
Checklist: Driving a smooth transition to Billable CS
Customer Success
Billable CS
Checklist
Change management
Ensure a successful shift to Billable Customer Success with this comprehensive Change Management Checklist. Designed for high-level executives, it provides actionable steps, real-world examples, and best practices to align teams, optimize processes, and achieve strategic goals.
Upgrade your B2B SaaS Onboarding: Six Keys to Faster, Smarter & Personalized Experiences.
Customer onboarding
Onboarding automation
Onboarding personnalisation
"At MeltingSpot, we believe that when a company welcomes and integrates a new customer, nothing should be left to chance. A poor first impression can drive users away and cause early churn.". This is the purpose of this ebook.
Mapping Customer Onboarding Journey
Tool
Mapping
Customer onboarding journey
By completing this form, you will receive a detailed and personalized mapping of your onboarding and education journeys for your clients and end users. This tool will save you valuable time and help improve your customers' experience while accelerating their product adoption.
Digital Customer Education: How to keep your end-users engaged?
Digital customer education
Engagement
Activation
Retention
61% of B2B buyers prefer to be trained to solve their problems independently. In the SaaS world, this proportion even rises to 70%, according to Gartner. Behind these numbers lies a reality: customers expect to be educated. They want to meet their own needs, at their own pace. This is the purpose of this content.
.png)
Insights from 2500+ CS Leaders worldwide
Report
Insights
Digital Customer Success
✅ Discover the Final Report from our "State of the CS Nation" Survey, conducted with over 2500 CS Leaders worldwide.
.svg)
