Your change program didn't fail. It just stopped at go-live, right when people needed it most.
MeltingSpot is the Digital Change Manager embedded in every tool you deploy (CRM, ERP, HRIS…). It guides each employee through the change, in real time, exactly when they need it, without any training session.
-40%
Shorter post go-live adoption curve
Users reach target usage in weeks instead of the 3 to 6 months that classroom-trained rollouts typically need.
+3x
AI feature adoption rate
Behavioural signals are picked up the moment they appear, before workarounds and bad habits get baked in.
100%
Change team focused on strategy
Your Change team stops repeating tutorials and reclaims the time for stakeholder management and program design.
The go-live moment is where most transformations break.
Seventy percent of digital transformation projects fail to meet their objectives (McKinsey). The pattern is the same every time. Three failure modes you've seen before.
Training happened. Adoption didn't.
Your teams attended the sessions. But three months later, they're still doing things the old way, because nobody was there to coach them when it actually mattered, in the tool, at the right moment.
Your help center is flooded.
Every "how do I do this?" question is a signal that someone didn't get the right support at the right moment. Multiply that by hundreds of users and you have a usage crisis, not a transformation.
ROI is evaporating.
The tool is live. The licenses are paid. But if your teams aren't using it the way it was designed, every day of under-adoption is money you're not getting back.
Meet the Digital Change Manager that stays after go-live.
Your Digital Change Manager embeds directly into every tool your employees use. It detects friction in real time, steps in proactively, and guides each person through the change at their own pace, conversationally, like a coach sitting next to them.
STEP 1
MeltingSpot detects
The Learning Agent watches usage signals across your tools and picks up the exact moment a user hesitates or makes an error in their workflow.
STEP 2
MeltingSpot steps in
The Learning Agent raises its hand, proactive and non-intrusive, with the right training or the right next step for what the user is trying to do.
STEP 3
MeltingSpot adapts
Content personalises based on the user's profile and skill level. Each repeat exposure gets sharper, never repetitive.
Proactive, not reactive
Cross-platform: one Learning Agent for all your tools
Personalised to each employee's level
No training sessions. No disruption.
This is how change actually sticks. Not through more training decks, but through real-time coaching that meets people where they are.
The phases where transformation usually breaks, and doesn't with MeltingSpot
From pre-launch preparation to long after the steering committee has moved on, the Learning Agent covers every phase your transformation can drift in.
Prepare users before go-live, not just after
Most change programs start coaching too late, after the tool is live and the damage is already done. The Learning Agent can deploy before go-live: familiarizing employees with new interfaces, new processes, and new vocabulary inside a sandboxed or pre-production environment. Fewer shocks on day one. Faster time-to-competency from the start.
Smoother go-live · lower day-one support load
Close the adoption gap after go-live
The tool is live. Three months later, adoption is stuck at 40%. Employees are doing workarounds. The ROI you modeled isn't materializing. The Learning Agent embeds in the deployed tool, detects where each user is struggling, and closes the gap between "went live" and "actually adopted," process by process, user by user.
Adoption rate back on track · ROI unlocked
AI agents and Copilot adoption, without the classroom
Rolling out Microsoft Copilot, Salesforce Einstein, or Workday AI? Employees either ignore it or use it badly. The Learning Agent meets each one inside the AI-powered tool they use, explains what the feature does in their specific context, and builds confidence progressively. Compliance with the AI Act's training requirements, built in.
AI adoption without resistance · AI Act compliance as a byproduct
Keep adoption from decaying 6 months after launch
Budget has moved on. The change team has disbanded. But old habits are creeping back and new joiners never got the full program. The Learning Agent stays in the tool permanently, surfacing process reminders, catching regressions, and onboarding new arrivals on the same standard as day one.
Sustained adoption · not a one-time spike
Prove transformation ROI to the steering committee
Your ERP cost €2M. Your licenses are paid. But if you can't show measurable behavior change in the tool, you can't defend the investment. The Learning Agent tracks engagement, usage patterns, and coaching interactions across every user and tool. The data your steering committee needs to see that the transformation is working.
Transformation ROI made visible · program defensible
One transformation program, deployed consistently across every country and entity
Your ERP rollout spans 12 countries, 3 business lines, and employees with very different levels of digital maturity. Your change program can't be rebuilt from scratch for each context. The Learning Agent deploys across all your tools and all your entities, with coaching personalized by language, role, and local process, but governed centrally. One standard. Zero uniformity trade-off.
Consistent adoption at global scale · local relevance without local rebuilds
CUSTOMER VOICE
Transformation teams trust MeltingSpot
We had done everything right: the tool selection, the implementation, the training. What we were missing was someone to coach our teams every single day after go-live. That's exactly what MeltingSpot's AI Coach does.
Alexandre Crosby
CPO · Europcar Mobility Group
Built to fit your stack, not the other way around.
Integrations
MeltingSpot works inside Salesforce, SAP, Workday, ServiceNow, Microsoft 365, and virtually any web-based tool. No rip and replace.
Deployment
No heavy implementation. No developer required. Unlike most Digital Adoption Platforms, MeltingSpot is live in days, not months.
Security
Enterprise-grade security. GDPR compliant. EU data hosting. Your IT team will sleep fine.
COMPATIBLE WITH
Your tools, already supported. If it runs in a browser, MeltingSpot coaches inside it.
The AI Act is here. Is your organisation ready?
The AI Act requires companies to ensure that employees working with AI systems are properly informed, trained, and able to use them appropriately. MeltingSpot delivers in-context AI coaching at scale, with engagement tracking built in. Compliance and adoption, solved together.
In-context AI guidance
Every employee gets the right AI literacy training, inside the AI-powered tool they use, at the moment they use it.
Engagement tracking
See exactly who has been trained on which AI feature, when, and how. The audit trail your compliance team needs.
Tailored by role and risk level
Different roles get different depth of AI training. High-risk users get more. Compliance scales with the organisation.
Digital Change Manager: your questions
Everything Transformation and Change leaders ask before deploying.
Read why most transformations stall
Three case studies and analyses from our blog. The pattern is always the same, and the fix is always the same.
Lidl's €500M SAP Failure: An ERP Case Study and Lessons Learned
Half a billion euros spent over seven years, abandoned in 2018. What went wrong, what nobody coached, what your rollout can avoid.
Read the case study →Gifi's ERP Migration Failure and Lessons for Digital Adoption
A French retail group's ERP migration went off the rails. The breakdown isn't the software. It's the adoption layer that was never built.
Read the case study →Why 70% of Digital Transformation Projects Still Fail in 2026
The same McKinsey number keeps showing up year after year. We dig into why the failure rate hasn't moved, and what the survivors do differently.
Read the analysis →Ready to make your transformation actually stick?
See how MeltingSpot guides your teams through change, live, in your tools, for each person individually.
< 1 day
Time to live coaching
0
Developers required
100%
GDPR compliant, EU-hosted
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