___________ !Widgets

Customer Software Adoption : Streamline and scale user training

Accelerate customer software adoption with in-app learning. MeltingSpot empowers your users to learn, engage, and master your product directly inside your software—ensuring seamless onboarding, higher engagement, and long-term loyalty.

Only 20% of softwares features are actually used.
MeltingSpot changes the equation.
Get Started with Self-Service Onboarding

4 Use Cases. All about Customer Software Adoption.

Onboard customers seamlessly within your product.
Customer Onboarding

Customer Onboarding

Support tickets
Time-to-activation

Reduce customer time-to-value by 50%.

Automate success workflows and boost team efficiency.
Digital Customer Success

Digital Customer Success

Increase by 30% the number of customers managed per CSM.

Low touch automation
Self-service education
Onboard customers seamlessly within your product.
Customer Onboarding
Support tickets
Time-to-activation

Customer Education

Slash your customer support tickets by 50%.

Drive feature adoption and uncover growth opportunities.
Product Adoption

Product Marketing

Lower your customer churn by at least 30%.

New features adoption
Key features adoption

Group Onboarding Sessions

Scale your onboarding from 1:1 to 1:many sessions.

Personalize and Automate Onboarding Paths

Create custom onboarding journeys that adapt to each user's needs.

Prevent early churn with Proactive Engagement

Identify users lagging behind and re-engage them with 1:1 messaging.

Transform helpdesk articles into Interactive Training

Convert static articles into engaging, context-driven training materials.

Assess user knowledge with Interactive Quizzes

Evaluate user knowledge and satisfaction through embedded quizzes.

Engage users with Behavioral Analytics

Use data-driven insights to engage users at the right moment.

Send automated Checkpoints and Reminders

Encourage users to stay on track with timely, automated reminders.

Provide Contextual Help and Support

Offer real-time, in-app assistance whenever users need it.

The 4 Pillars of effective customer software adoption

Optimizing customer software adoption is at the heart of MeltingSpot’s mission. Here are the four essential pillars that define an effective customer software adoption strategy, each designed to maximize engagement, accelerate onboarding, and ensure long-term product mastery—all powered by in-app learning.
Smart Insights

Spot customers' knowledge gaps and underused features - automatically

Ensure every customer—digital natives and newcomers alike—can thrive in your digital transformation journey. Deliver the knowledge they need to navigate your software effectively.
Effortless Authoring

Create and deliver all types of customer training content - in a breeze

Create microlearning, live masterclasses, workshops, forums directly in your software. Let your customers choose the resources that best fit their learning style.
Personalized Learning

Push the right content to the right customer - directly inside the software

Build learning paths that adapt to each customer’s specific stage in their journey—whether they’re just getting started or have been using your product for years. This ensures they receive the most relevant training and support exactly when they need it.
DATA-DRIVEN

Track customer behavior and optimize your change management strategy

Track user activity, measure adoption rates, and identify bottlenecks with advanced analytics. Continuously refine your customer software adoption strategy for maximum impact.
Want to learn more?

Must-Have Features for Effective Customer Software Adoption

Empower your customers with a tailored, in-app learning experience.
Learning Paths
Offer individualized and progressive training.
In-App Widgets
Centralize all training resources directly in your software for seamless access.
Smart Groups
Segment users and trigger custom learning journeys based on real product activity and user profiles.
Content Authoring
Create scalable educational content—live sessions, microlearning, quizzes, forums and more, with or without AI.
Real-Time Analytics
Track user progress, engagement, and knowledge gaps to continuously refine your training.
Integrations (CRM, SSO, API…)
Connect MeltingSpot with your CRM, CS tools, and authentication systems for seamless data sync and user management.
Explore our platform in 2 minutes