Solutions
In-app education
Drop videos, tutorials, courses, webinars, forum discussions - and more, anywhere along the product adoption journey. All without code.
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There is more to self-education than a distant static knowledge base. Build personalised education tracks inside your product.
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Your customers deserve memorable learning experiences. Offer them the right content at the right time. At no additional effort.
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Create value early on. Explain the 'how to' and the 'why' behind your product.
Educational content is central to customer success. You can't simply wait for your customers to look for it. Create widgets in your app or your website to push the right content at the right time.
widget
in-app
in-product
Pinpoint the most critical steps on your product adoption journey. Create a drawer from your MeltingSpot admin panel. Decide what content you want to surface. Publish and update in one click.
Webinars
courses
articles
forums
chats
All customers don't have the same maturity level regarding your market, products and services. Take their singularity into consideration and make sure they see the content they truly need.
dashboards
analytics
activity log
Pyv Garcia
CEO
"Dropping educational content right into your product is really made easy by the in-app education feature, and helps drive higher customer engagement"
Monitor your customer activities and education score. Use this data to adjust onboarding journeys.
dashboards
analytics
activity log
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Make all your content searchable from the in-app widgets.
Make your educational content private or public.
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Notify users right into your product.
Bring content, videos, tutos, webinars, courses in your product.
Create in-app customer education journeys based on customer profiles
View content performance and measure your clients' needs and expectations.
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Build bridges between your product and your Community.
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Send education datas to your preferred CS tools.
2 minute SURVEY
Customer education is taking a front seat. Take part in the survey and get a sneak preview of the results!
Made with love by a group of seasoned CS professionals
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[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
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[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[EBOOK] Upgrade Your B2B SaaS Onboarding
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[REPORT] Insights from 2500+CS Leaders
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[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
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[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
Top Customer Education Platforms
It is reported that trained customers are 68% more likely to use a product regularly, 56% ...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
The Best Ways To Customize Onboarding
In this article, we discuss how personalizing onboarding makes a big...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
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