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Solution

Customer Software Adoption

Customer Onboarding

Stop onboarding your customers one call at a time.

Your CSMs shouldn’t spend their days repeating the same training session. With MeltingSpot, customers learn your product directly in-app. You cut repetitive onboarding, reduce support, accelerate activation, and let your team focus on high-value customer interactions

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Leverage MeltingSpot.
Revolutionize your onboarding process.

With MeltingSpot, customer onboarding becomes a scalable, automated, and engaging journey. Empower your users to learn at their own pace, access all resources in one place, and progress from first login to product mastery—without ever leaving your software. Say goodbye to fragmented onboarding and hello to a unified, in-app learning experience that boosts adoption and retention.

Traditional onboarding

Manual, repetitive processes for every client

Scattered resources across multiple platforms

One-size-fits-all approach

Slow, resource-heavy activation process

Higher churn due to lack of ongoing education

With MeltingSpot

Digitize your CS processes and switch from 1:1

Centralize all resources in your product

Tailor content based on user maturity

Automate customer onboarding at scale

Boost adoption and retention with ongoing in-app education

Accelerate time to activation

Create content directly in your product: webinars, microlearning, forums, tutorials...

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The 4 Pillars of Effective Software Adoption

Effective customer onboarding is the foundation of long-term product adoption, engagement, and retention. At MeltingSpot, we believe that a modern customer onboarding solution should do more than just introduce users to your product—it should empower them to achieve value quickly, learn continuously, and become loyal advocates. By embedding in-app learning and automation into every step, MeltingSpot transforms onboarding into a seamless, scalable, and impactful experience that accelerates time-to-value and drives customer success.
Onboarding

Seamless In-App Onboarding

Deliver structured onboarding journeys directly inside your software. MeltingSpot enables you to guide new customers with embedded training—ensuring every user gets up to speed quickly and confidently.
In-App Learning

Personalized, Ongoing In-App Learning

Empower users with continuous, personalized learning experiences. MeltingSpot adapts content to each user’s needs and maturity, providing microlearning, tutorials, and forums that drive deeper product adoption and reduce support needs
Automation

Automated Engagement & Smart Segmentation

Automate onboarding workflows and segment users by role, behavior, or lifecycle stage. Trigger custom learning paths and communications to ensure every customer receives the right content at the right time, maximizing engagement and satisfaction.
Analytics

Data-Driven Optimization & Insights

Track onboarding progress, user engagement, and knowledge gaps with real-time analytics. Use actionable insights to continuously refine your customer onboarding solution and demonstrate ROI to your stakeholders.
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Must-Have Features for Effective Customer Learning

These features ensure your customer onboarding solution is modern, scalable, and built for long-term success—making in-app learning your most powerful lever for user activation, engagement, and retention.
In-App Embed
Centralize all onboarding and training resources directly in your software for seamless, always-on access
Authentication & SSO
Secure, frictionless access for every user with Single Sign-On (SSO), making it easy to connect to your onboarding academy
Integrations
Connect MeltingSpot with your CRM and Customer Success tools for automated data sync, user management, and journey triggers
Automations & Smart Segmentation
Segment users and trigger custom onboarding journeys based on real product activity and user profiles, ensuring relevance and efficiency.
Content Authoring (with AI)
Create engaging, scalable educational content—webinars, microlearning, forums, tutorials, quizzes, and more—directly in your product, with AI-powered authoring to save time
Real-Time Analytics
Track user progress, engagement, and knowledge gaps to continuously refine your onboarding process and demonstrate impact
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Why MeltingSpot for Customer Onboarding?

MeltingSpot’s customer onboarding solution is designed to make onboarding effortless, scalable, and impactful. By embedding learning directly in your product, automating journeys, and personalizing every step, you ensure every customer is set up for success from day one. Continuous analytics and feedback loops help you optimize the experience and drive long-term adoption.

Real Results.

-50%
Time-to-value for customers
+60%
Onboarding completion rates
-40%
Support requests during onboarding
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Real Impact. Real Stories.

Julia Georgi

COO, CPO & Co-Founder

"We decided to change the game and turned all our educational content into a very powerful user magnet."

PriceBee, a leading CPQ SaaS for construction material producers, specializes in helping clients price, quote, and sell products like aggregates, ready mix, and asphalt with ease. PriceBee had some big challenges with user guidance and content delivery. We needed a customer onboarding solution that would keep our team close to our users while making everything more efficient. MeltingSpot was a real game-changer for PriceBee. It boosted user engagement and made content delivery much easier.
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Check our expert guides and reports.

Boost your customer onboarding strategy.

Ebook: Upgrade your B2B SaaS Onboarding

Six Keys to Faster, Smarter & Personalized Experiences.

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Ebook: Digital Customer Education

How to keep your end-users engaged?

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