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Use Case

Digital Customer Success

Scale Customer Success without scaling your team.

MeltingSpot empowers Digital CS teams to automate, personalize, and scale customer onboarding and product adoption. Deliver tailored training experiences directly in your platform and unlock new levels of efficiency, customer satisfaction, and revenue growth.

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Only 20% of softwares features are actually used.
‍MeltingSpot changes the equation.

Leverage MeltingSpot.
Revolutionize your customer process.

Traditional onboarding

Underused software features

Overwhelmed CS teams

High customer churn

Fragmented user training

Inefficient onboarding processes

With MeltingSpot

In-app training experiences

Automated user journeys

Personalized learning paths

Real-time engagement analytics

Self-service content libraries

Seamless feature adoption

The 4 Pillars of effective digital customer success

Automated Onboarding

Boost onboarding efficiency by 50%

MeltingSpot's automated user journeys and in-app learning paths reduce onboarding time by delivering the right content at the right moment.
Smart Automation

Scale CS processes without extra headcount

Automate repetitive tasks with Smart Groups and dynamic content recommendations, freeing up your CS team to focus on high-impact activities.
Personalized Learning

Drive feature adoption across user cohorts

Personalize training experiences using behavior-based triggers that expose users to the most relevant features as they progress.
Data-Driven ROI

Deliver measurable ROI on CS initiatives

Track adoption, engagement, and training effectiveness.MeltingSpot provides data-driven insights to optimize your onboarding strategies, enabling you to prove ROI by connecting training efforts to reduced churn and increased product utilization.
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Want to learn more?

 Streamline your $tack.

Everything, one platform.

Must-Have Features for Effective Digital Customer Success

Empower your users with a tailored, in-product learning experience.
Embed
Centralize all training resources directly in the software for seamless access.
Authentication
Use Single Sign-On (SSO) to connect any user to your Academy.
Integrations
Connect MeltingSpot with your CRM and CS tools for seamless data sync.
Smart Groups
Segment users and trigger custom journeys based on your product and academy activities.
Content Authoring
Create engaging, accessible, and scalable educational content through live sessions, microlearning, user discussion forums, tutorials, quizes, collections.
Real-Time Analytics
Track progress and engagement to continuously refine the training experience.

Real Results.

+30%
Clients managed per CSM
-40%
Time spent on manual tasks
+25%
Increase in CSM productivity

Real Impact. Real Stories.

Vincent Gouedard

Co-founder @Fincome

“In-app training experiences that drive faster adoption and long-term engagement.”

As a fast-growing SaaS company, they faced inefficiencies in onboarding as their CS team struggled with repetitive 1:1 training sessions. By implementing automated, personalized and self-service onboarding journeys, they reduced onboarding time and could scale their CS processes without adding headcount.
Read full Customer Story

Check our expert guides and reports.

Boost your digital customer success strategy.

Ebook: Upgrade your B2B SaaS Onboarding

Six Keys to Faster, Smarter & Personalized Experiences.

Download  Ebook

Ebook: Billable CS

Monetizing Customer Success for Growth
and Retention

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Educate your users
on your product,
in your product.

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Customer onboardingCustomer educationDigital customer successProduct adoptionPartner enablement

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