Anna Brugger
Head of Customer Experience at MeltingSpot. Designing seamless user journeys and driving product adoption through personalized in-app coaching and continuous enablement.
An AI performance coach for user training builds competence continuously and in context, inside the tool being learned. Here is what it is, why traditional training fails, how it differs from an LMS, and how to measure real proficiency.
You shipped the feature, but 8% of eligible users ever touched it. Feature adoption is a targeting and timing problem, not a content one. Here is how proactive AI reaches the right user at the right moment to drive it.
A dedicated CSM for every account becomes economically impossible as your customer base grows. How to design a high-touch experience delivered through low-touch systems, with the exact segmentation model, behavioral triggers, and team structure that scales.
95% of AI rollouts fail to deliver on their promise. The problem is rarely the technology. This article diagnoses why AI adoption stalls in enterprises and what actually works.
User adoption metrics are evolving fast in 2026. A comprehensive guide covering core adoption KPIs, AI agent tracking, benchmark ranges, and how to build a measurement stack that predicts revenue.
Most SaaS companies survey customers too late and ask the wrong questions. A practical guide to deploying NPS and CSAT at the right moments during onboarding to drive adoption and reduce churn.
Unlock the full potential of Salesforce with in-app learning. Go beyond basic guidance—empower your teams with contextual, interactive training that accelerates adoption and delivers real business val
Unlock true Salesforce user adoption with in-app training. Go beyond static guides—empower every end user with contextual, ongoing learning that drives engagement, productivity, and measurable busines
As organizations outgrow Whatfix, new Digital Adoption Platforms are emerging. This article compares leading alternatives in 2026 and explains why next generation DAPs combine in app guidance, in app
Explore 12 top Docebo competitors & alternatives in 2025. Compare strengths, limits, and pricing to boost adoption and training — and discover why MeltingSpot’s hybrid LMS+DAP approach stands out.
Looking for the best alternative to Intercom? Discover 15+ top alternatives for live chat, help desk, knowledge base, and digital adoption. Find the right tool for your needs, including MeltingSpot, t
An in-depth comparison of the best customer LMS platforms for SaaS companies in 2026, with honest reviews, real limitations, and guidance on choosing the right solution.