Let your customers share tips, learn best practices, and get answers to their burning questions. Directly in your product. Reduce the workload on your CS team and enhance the overall customer learning experience.
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Improve your CS team efficiency
It takes the right tools and processes to reach your targets in terms of retention, expansion and revenue growth.
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Boost customer advocacy
Enough downward communication. Your customers seek more feedbacks and advice from their peers. Let your Community turn them into Ambassadors.
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Build your #1 competitive edge
Your Community is a gold mine for feedback, benchmarks and testing news ideas.
Handle forums, chats, and direct messages
Start client conversations right inside your product. Engage with them in a number of different ways.
in-app
in-product
Maria Elinton
Head of Customer Education
"We kept working getting users back in the product and at the same time we kept educating them on external tools. We decided to change the game and turned all our educational content into a very powerful user magnet."
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Stop off-site discussions with your customers on Slack, Zoom or other chat platforms. Add community features to your product and give your customers a good reason to return.
ALL-IN-ONE PLATFORM
SEAMLESS EXPERIENCE
Split your customer base and easily manage access to your content
All your customers don’t have the same level of maturity. Manage access to channels and forums using our smart group and audience management advanced capabilities.
audience management
THE RIGHT CONTENT TO THE RIGHT PERSON
Stay in control
Let the conversations flow in your community. Keep an eye on chats, forums and channels. Easily moderate any inappropriate content.
widgets
embed
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Daniella Weston
Customer Marketing Manager
"We successfully leveraged MeltingSpot to create a vibrant online community, meeting customer demands for remote interaction and boosting satisfaction."
Your customers might expect more than a forum. Level up your Community and turn it into a powerful Academy by adding webinars, courses and content librairies.
Webinars
Courses
Knowledge Base
Track your customer activities
Monitor your customer engagement in the community. Use this data to inform customer health scores and adjust segmentation.
smart search
Dashboards
Activity Log
Search bar
Turn conversations into searchable knowledge.
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Bulk messages
Send 1:1 messages to several members in one go.
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Notifications
Notify users right into your product.
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Email digest
Automate community updates and drive repeat community logins.
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Smart groups
Segment your audience and manage access to any content.
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Mentioning
Highlight or alert members in any message or content.
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In-app widgets
Build bridges between your product and your Community.
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Integrations
Connect your Community with your preferred CS tools.
Learn how EnergyCAP leveraged MeltingSpot to create a vibrant community.
Discover Wordia's journey, from seamless deployment to enhanced content accessibility.
Discover how Pricebee achieved remarkable efficiency gains and user engagement.
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Dive into Javelo's journey, from pre-deployment challenges to seamless integration.
[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[EBOOK] Upgrade Your B2B SaaS Onboarding
You never get a second chance to make a first impression.
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It is reported that trained customers are 68% more likely to use a product regularly, 56% ...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
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[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink customer onboarding & education
Assist more and more clients, always as effectively as possible. And especially, with less effort...
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
Top Customer Education Platforms
It is reported that trained customers are 68% more likely to use a product regularly, 56% ...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
The Best Ways To Customize Onboarding
In this article, we discuss how personalizing onboarding makes a big...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
[EBOOK] Rethink Customer Onboarding & Education
Mastering product adoption rate metrics is the key to propelling your product into...
How to Measure the Success of Your Onboarding Process
Insufficient onboarding causes 40-60% of post-signup users to drop out...
What is Product Adoption Rate?
Mastering product adoption rate metrics is the key to propelling your product into...
[REPORT] Insights from 2500+CS Leaders
Delve into the findings of our comprehensive study, "State of the CS Nation"
[GUIDE] Digital Customer Education in 2024
How to keep your end-users engaged? How to fast-track product adoption?...
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