Solutions
Customer Community
Unleash the power of peer learning.
Build a Customer Community.
Let your customers share tips, learn best practices, and get answers to their burning questions. Directly in your product. Reduce the workload on your CS team and enhance the overall customer learning experience.
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Improve your CS team efficiency
It takes the right tools and processes to reach your targets in terms of retention, expansion and revenue growth.
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Boost customer advocacy
Enough downward communication. Your customers seek more feedbacks and advice from their peers. Let your Community turn them into Ambassadors.
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Build your #1 competitive edge
Your Community is a gold mine for feedback, benchmarks and testing news ideas.
See your Customer Community in Action
Handle forums, chats, and direct messages
Start client conversations right inside your product. Engage with them in a number of different ways.
in-app
in-product
Maria Elinton
Head of Customer Education
"We kept working getting users back in the product and at the same time we kept educating them on external tools. We decided to change the game and turned all our educational content into a very powerful user magnet."
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Make sure your customers stick to your product
Stop off-site discussions with your customers on Slack, Zoom or other chat platforms. Add community features to your product and give your customers a good reason to return.
ALL-IN-ONE PLATFORM
SEAMLESS EXPERIENCE
Split your customer base and easily manage access to your content
All your customers don’t have the same level of maturity. Manage access to channels and forums using our smart group and audience management advanced capabilities.
audience management
THE RIGHT CONTENT TO THE RIGHT PERSON
Stay in control
Let the conversations flow in your community. Keep an eye on chats, forums and channels. Easily moderate any inappropriate content.
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Daniella Weston
Customer Marketing Manager
"We successfully leveraged MeltingSpot to create a vibrant online community, meeting customer demands for remote interaction and boosting satisfaction."
Start with a forum, build on top
Your customers might expect more than a forum. Level up your Community and turn it into a powerful Academy by adding webinars, courses and content librairies.
Webinars
Courses
Knowledge Base
Track your customer activities
Monitor your customer engagement in the community. Use this data to inform customer health scores and adjust segmentation.
smart search
Dashboards
Activity Log
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MeltingSpot enables the inclusion of educational content in your product (including webinars, video tutorials, knowledge base articles and onboarding documents) and provides advanced analytics to improve engagement and your understanding of your customers based on their interactions with content.
from Gartner's Market Guide for B2B Customer Community Platforms, 2Q24
Published March 7th, 2024
Features for teams
willing to scale
Search bar
Turn conversations into searchable knowledge.
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Bulk messages
Send 1:1 messages to several members in one go.
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Notifications
Notify users right into your product.
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Email digest
Automate community updates and drive repeat community logins.
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Smart groups
Segment your audience and manage access to any content.
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Mentioning
Highlight or alert members in any message or content.
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In-app widgets
Build bridges between your product and your Community.
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Integrations
Connect your Community with your preferred CS tools.
2 minute SURVEY
Join the Fun: Participate in our 'State of the CS Nation' Study!
Customer education is taking a front seat. Take part in the survey and get a sneak preview of the results!
Made with love by a group of seasoned CS professionals
Give your input
EnergyCap Customer Story
Learn how EnergyCAP leveraged MeltingSpot to create a vibrant community.
Worldia Customer Story
Discover Wordia's journey, from seamless deployment to enhanced content accessibility.
PriceBee Customer Story
Discover how Pricebee achieved remarkable efficiency gains and user engagement.
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Javelo Customer Story
Dive into Javelo's journey, from pre-deployment challenges to seamless integration.
Playbook
This white paper is based on hundreds of interviews conducted in the SaaS sector, better yet, we also exchanged with...
Customer community. How to create your own ?
Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.
CS Nation
Discover CS Nation, our digital Customer Success Community for all CS Leaders.
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