MeltingSpot — Software adoption ROI calculator

Your context

Company

Software

# of users

Employees using this software

Average gross annual salary

€ / yr

Used to value the time recovered

Software usage frequency

Affects the time-saved calculation

User support cost

Support tickets / user / month

Questions related to this software's usage only

Average cost per ticket

€

Market range: €15–40. Reference client: €20.

Training cost

Training hours / user / year

In-person + e-learning + webinars

Fully-loaded hourly cost

€ / h

Trainer + user time

Train the Trainers (TTT) methodology in place

📊 Assumptions drawn from Forrester (2024), the Help Desk Institute, and results measured with our clients

Estimated results

Support reduction

—

Complete the fields to see the result

Training cost reduction

—

Complete the fields to see the result

Time recovered from software friction

—

Complete the fields to see the result

😌

Satisfaction & employability

Less stress, greater confidence. Indirect impact on talent retention.

📊

Data quality & AI

Fewer input errors → reliable data → sharper business decisions. A key lever for AI agents.

💡 Productivity gain — read separately
Competitors put forward figures that are hard to verify. Our choice: a low, honest, and defensible estimate. Based on your inputs, retaining only 10 minutes recovered per usage week (~33% of what our clients actually observe), this represents —/yr. Forrester estimates 36 days/year of losses due to software friction — our assumption is therefore very conservative.