Default 30%. CSMs scale further without losing touch.
%
Default 30%. Drives upsell, NRR, and product-led growth (presented qualitatively).
📊 Assumptions drawn from Forrester (2024), the Help Desk Institute, OpenView SaaS benchmarks, and results measured with our clients.
Estimated results
Estimated annual savings (direct levers)
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+ estimated productivity gain — / yr presented separately →
Support reduction
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Training cost reduction
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Time recovered from software friction
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😌
Satisfaction & employability
Less stress, greater confidence. Indirect impact on talent retention.
📊
Data quality & AI
Fewer input errors. Reliable data leads to sharper business decisions. A key lever for AI agents.
💡 Productivity gain. Read separately.
Competitors put forward figures that are hard to verify. Our choice: a low, honest, and defensible estimate. Based on your inputs, retaining only 10 minutes recovered per usage week (~33% of what our customers actually observe), this represents —/yr. Forrester estimates 36 days/year of losses due to software friction. Our assumption is therefore very conservative.
Support cost saved
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Churn revenue protected
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CS time freed
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🚀
Feature adoption & NRR
Higher feature adoption fuels upsell, NRR, and product-led growth across your customer base.
⭐
NPS & word of mouth
Customers who master your product become advocates. Stronger NPS, more referrals, lower CAC.
💡 Feature adoption uplift. Presented qualitatively.
Competitors quantify upsell gains aggressively. Our choice: present feature adoption as a qualitative lever that compounds over time. With a 30% uplift in feature adoption, your customers reach deeper product value. Translated into business: higher conversion to paid tiers, larger account expansion, and measurable improvements to your Net Revenue Retention.
Personalised adoption plan · MeltingSpot
Adoption plan
Your ROI report
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