# MeltingSpot

> The Learning Agent That Lives Inside Your Software

MeltingSpot is an AI Learning Agent that embeds directly into any SaaS or business software. It trains, guides, and supports users proactively and in real time, in the flow of work, with no tab-switching and no documentation hunting.

## What MeltingSpot Does

MeltingSpot deploys a Learning Agent (named Melty) inside your software. It observes user behavior, detects friction before users give up, and delivers training and guidance at the exact moment users need it. Conversation is the format: users can ask in natural language and get answers specific to their context. It combines:

- Proactive, behavior-triggered in-app guidance (tooltips, walkthroughs, nudges)
- Conversational training and support inside the product
- Learning paths, micro-learning, videos, and knowledge, reusing your existing content
- Real-time detection of confusion, errors, and drop-off
- Analytics on adoption, proficiency, and engagement
- No-code deployment (goes live in under a day) and multi-language support

## Who It Serves

MeltingSpot serves B2B SaaS companies and enterprises that want to:
- Train and activate users on software (customers or employees)
- Reduce support tickets and training costs
- Scale customer success and enablement without scaling headcount
- Make software rollouts and AI transformations actually stick

## Solutions

- Digital Customer Success Manager: activate, train, and retain SaaS users. https://meltingspot.io/en/solutions/digital-customer-success-manager
- Digital Corporate Trainer: train employees on their software, in the flow of work. https://meltingspot.io/en/solutions/digital-corporate-trainer
- Digital Change Manager: drive software rollouts and AI transformation, even after go-live. https://meltingspot.io/en/solutions/digital-change-manager

## Products

- Learning Agent: AI-powered in-app training, guidance, and support. https://meltingspot.io/en/products/learning-agent
- Roleplay: turn any training idea into a realistic AI simulation where teams practice. https://meltingspot.io/en/products/roleplay

## Proof

In a documented Salesforce enablement case study, a B2B company generated around EUR 245,000 in annual value (about EUR 612 per user per year, against a MeltingSpot cost under EUR 120 per user per year) by training and guiding roughly 400 users inside Salesforce. The results included a 50% cut in usage-related support tickets, faster adoption of advanced features, and less training time. https://meltingspot.io/en/case-study

## Key Pages

- Homepage: https://meltingspot.io/en
- Product (Learning Agent): https://meltingspot.io/en/products/learning-agent
- Roleplay: https://meltingspot.io/en/products/roleplay
- Pricing (with ROI calculator): https://meltingspot.io/en/pricing
- Case Study: https://meltingspot.io/en/case-study
- Book a Demo: https://meltingspot.io/en/book-a-meeting
- Request Access: https://meltingspot.io/en/request-access
- Blog: https://blog.meltingspot.io/

## French Version

All pages are available in French under the /fr/ prefix, for example:
- Accueil: https://meltingspot.io/fr
- Solutions: https://meltingspot.io/fr/solutions/digital-customer-success-manager
- Produit: https://meltingspot.io/fr/products/learning-agent
- Tarifs: https://meltingspot.io/fr/pricing
- Etude de cas: https://meltingspot.io/fr/case-study

## Company

- Website: https://meltingspot.io
- Based in: Paris, France
- Blog: https://blog.meltingspot.io
- LinkedIn: https://www.linkedin.com/company/meltingspot