# MeltingSpot - Complete Product Documentation for AI Systems

> The Learning Agent That Lives Inside Your Software

## Company Overview

MeltingSpot is an AI Learning Agent, based in Paris, France. The platform embeds a Learning Agent directly into any SaaS or business software to train, guide, and support users in real time, in the flow of work. Unlike traditional digital adoption platforms (DAPs) that rely on static tooltips and rigid walkthroughs, MeltingSpot uses AI to deliver contextual, conversational assistance at the exact moment users need help, and it trains users to real proficiency rather than only nudging them.

## Core Product: Melty, the Learning Agent

Melty is the Learning Agent that lives inside your software. It:

1. **Observes** user behavior in real time to detect friction, confusion, or drop-off patterns
2. **Understands** the user's context (role, journey stage, feature usage history)
3. **Acts** by delivering the right guidance at the right time (tooltip, walkthrough, nudge, knowledge article, video)
4. **Learns** from interactions to improve future recommendations

## Product Capabilities

### In-App Guidance
- AI-driven tooltips that appear contextually
- Step-by-step walkthroughs triggered by user behavior
- Smart nudges based on adoption patterns
- Feature announcements and changelogs

### Knowledge Base
- Embedded knowledge center accessible without leaving the app
- AI-powered search across all documentation
- Contextual article suggestions based on current page/feature
- Multi-format content (text, video, GIF, interactive)

### User Onboarding
- Automated onboarding flows personalized per user segment
- Progress tracking and completion analytics
- Checklist-driven activation sequences
- Role-based onboarding paths

### Training & Education
- In-app product training modules
- Self-paced learning paths
- Certification and assessment capabilities
- Micro-learning delivered in context

### Analytics & Insights
- User adoption dashboards
- Feature usage tracking
- Content engagement metrics
- Drop-off and friction point identification
- ROI measurement tools

### Integration & Deployment
- Installs via a single JavaScript snippet
- Works with any web-based SaaS product
- No-code content creation interface
- API available for advanced integrations
- SSO and authentication support
- GDPR compliant (EU data hosting)

## Use Cases

### Customer Software Adoption
SaaS companies use MeltingSpot to help their customers adopt and get value from their product faster. This reduces churn, increases expansion revenue, and lowers support costs.

### Employee Software Adoption
Enterprises use MeltingSpot to train employees on internal tools (CRM, ERP, HRIS). This accelerates digital transformation and reduces change management friction.

### Customer Onboarding
Replace static documentation and 1:1 onboarding calls with AI-guided, self-serve onboarding that scales.

### Customer Education & Training
Build and deliver product training programs directly inside the software, eliminating the need for external LMS platforms.

### Digital Customer Success
Scale customer success operations by letting Melty handle routine guidance, freeing CSMs to focus on strategic relationships.

## Pricing Model

MeltingSpot offers two plans:

1. **Starter** - Self-serve plan for teams getting started with digital adoption
   - Core guidance features
   - Knowledge base
   - Basic analytics
   - Contact: https://meltingspot.io/en/request-access

2. **Business** - Full-featured plan with advanced AI capabilities
   - Everything in Starter
   - Learning Agent (Melty)
   - Advanced analytics
   - Priority support
   - Custom integrations
   - Contact: https://meltingspot.io/en/book-a-meeting

An ROI calculator is available at: https://meltingspot.io/en/pricing (scroll to ROI section)

## Technical Details

- **Deployment**: SaaS (cloud-hosted in EU)
- **Installation**: JavaScript snippet (< 50KB)
- **Compatibility**: Any modern web browser, any web-based SaaS
- **Security**: SOC 2 compliant, GDPR compliant, EU data residency
- **Languages**: Multi-language support (content and UI)
- **API**: RESTful API for integrations

## Site Structure

### English Pages
| Page | URL | Description |
|------|-----|-------------|
| Homepage | https://meltingspot.io/en | Main landing page |
| Product (Learning Agent) | https://meltingspot.io/en/products/learning-agent | In-app training, guidance, and support |
| Roleplay | https://meltingspot.io/en/products/roleplay | AI training simulations where teams practice |
| Digital Customer Success Manager | https://meltingspot.io/en/solutions/digital-customer-success-manager | Activate, train, and retain SaaS users |
| Digital Corporate Trainer | https://meltingspot.io/en/solutions/digital-corporate-trainer | Train employees on their software, in the flow of work |
| Digital Change Manager | https://meltingspot.io/en/solutions/digital-change-manager | Make software rollouts and AI transformation stick |
| Pricing | https://meltingspot.io/en/pricing | Plans and ROI calculator |
| Book a Demo | https://meltingspot.io/en/book-a-meeting | Schedule a personalized demo |
| Request Access | https://meltingspot.io/en/request-access | Get started with Starter plan |
| Case Study | https://meltingspot.io/en/case-study | Salesforce enablement story: about EUR 245k annual ROI, ~400 users |
| Ebook | https://meltingspot.io/en/inapp-learning-ebook | Free in-app learning guide |
| Blog | https://blog.meltingspot.io/ | Articles and resources |

### French Pages
| Page | URL |
|------|-----|
| Accueil | https://meltingspot.io/fr |
| Produit | https://meltingspot.io/fr/products/learning-agent |
| Tarifs | https://meltingspot.io/fr/pricing |
| Reserver une demo | https://meltingspot.io/fr/book-a-meeting |
| Demander un acces | https://meltingspot.io/fr/request-access |
| Etude de cas | https://meltingspot.io/fr/case-study |
| Ebook | https://meltingspot.io/fr/inapp-learning-ebook |

## Contact Information

- **Website**: https://meltingspot.io
- **Blog**: https://blog.meltingspot.io
- **Email**: contact@meltingspot.io
- **LinkedIn**: https://www.linkedin.com/company/meltingspot
- **Address**: Paris, France

## Legal

- Legal Notices: https://meltingspot.io/en/legal-notices
- Terms of Use: https://meltingspot.io/en/terms-of-use
- Privacy Policy: https://meltingspot.io/en/privacy-policy
- Sitemap: https://meltingspot.io/sitemap.xml